Comments to libraries

Mar 17, 2009 by

I have seen two examples recently of libraries reaching out to their users to gather their comments. Concordia University Libraries, in Montréal, Qué is using a web form (?) to gather comments and publishes responses via a blog. Questions/comments and answers are coming at a good clip. The Libraries administration actually uses the comments to improve services (as evidenced by double-sided printed by default and a Working Group on Noise) Western Washington University, in Bellingham, WA held a “14 Days to have your say” event this past spring. They open up a blog where students could just say what they wanted about the libraries for a two-week period. Students could also comment on other posts. The libraries provided input and comment after the period and offered a report on what’s been acted on and...

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