User experience assessment using Flip cameras

May 20, 2010 by

A simple but effective idea from the Georgia Tech Libraries: give Flip cameras to members of their library student advisory board and have them record in small groups their experience using the library. They discovered issues with how their service desk was organized, graffiti issues in the carrels and unhelpful signage.

Definitely an idea to keep in mind as, at my library, we just made digital video cameras available for check-out.

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